Using a North American field force of over 200,000 Customer Experience Auditors, we deploy trained and certified field researchers into your brand environment, to observe, listen, evaluate and engage with your associates across all customer touchpoints – in-store, online and by phone.  Findings are collected, analyzed and streamed on demand, allowing client stakeholders to integrate results into their decision-making, recognize and reward exceptional service, and expertly understand areas for operational, service and brand positioning improvement.