Multi-channel Customer Experience Measurement

(In-store, Phone-based, Online, Kiosk, Drive-Thru)
We measure customer experience at literally every touch point. From in-store to phone-based interaction to online experiences to kiosk to drive-thru and beyond, we leave nothing to chance.

Competitive Benchmarking

We don’t like to look at any brand in a vacuum. That is why our competitive benchmarking expertise allows us to measure your brand against your greatest competitors to make certain you are meeting and exceeding expectations.

Operational Compliance Audits

Many of the challenges organizations face are internal issues of operational compliance. Second To None acts as an experienced third party to see if the operational rules and regulations are being followed – from corporate to the store level.

Site Presentation & Merchandising Inspections

What you can’t see can indeed hurt you. That is why we perform inspections of individual sites to make certain everything is orderly, and that merchandising is up to date and presented as intended.

Product Knowledge, Sales & Pricing Evaluations

We go above and beyond reporting as a mystery shopper. We act as a consultant making certain your product is correct and that everything is priced correctly – through a combination of customer feedback and industry knowledge.

Product Demonstration Audits

Second To None makes certain that products and services are being demonstrated properly, and that customers are getting the information/feedback your organization is looking for.

Issuing a RFP?
4 reasons to put Second To None on your short list and 5 criteria research says you need to include in your Request For Proposal.  Learn More