CUSTOMER EXPERIENCE MANAGEMENT [ learn more » ]

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Specialty Services

Youth Brand Evaluator Network (12-18 yr. olds)

Second To None specializes in capturing specific demographic information. Our 12-18 year old evaluation is thorough and extremely appropriate to the age group. By tapping into our youth network, we give organizations the power of their own future.

Hispanic Consumer Insight Resources

The fastest growing segment of many markets, we make certain we know what’s currently on the minds of Hispanic consumers. We can help you use this insight to your organization’s advantage, growing your customer base through intelligent change.

Audio Recorded Evaluations

We believe in the power of voice. That is why we often utilize audio recorded evaluations in order to capture nuance and truth – directly from the source.

Digital Image Capture Audits

A picture says a thousand words. That is precisely why our auditors can be armed with digital cameras to capture the truth as they see it, when they see it. 

Timing & Speed of Service Measures

Second To None can go from signed proposal to evaluations quickly and effectively. Our remarkable experience, vast network of auditors, and leading edge technologies ensures every possible efficiency.

Product Temperature & Weight Measurements

When required, we help arm our auditors with tools to help check temperature and weight. This can range from the temperature of a beverage, to the weight of locally produced products to make certain they are in line with your standards and regulations – and beyond.

Global Affiliate Offices

Second To None is a managing partner of the International Mystery Shopping Alliance (IMSA), based in London, UK. The IMSA serves as a single resource to global brands desiring to measure their performance wherever they do business around the world. IMSA represents over 700 employees working across 26 offices providing customer experience measurement solutions in 125+ countries. IMSA’s 500,000+ brand evaluators currently conduct over 2,000,000 site visits annually. For more information: www.theimsa.com

 

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