Our people tend to see the world in all its splendid detail.
In service to our clients, we develop deeply connected, trust-based relationships, instill confidence and pride in meaningful work, and sustain a culture of learning, support and success. We believe in rolling up our sleeves and over-delivering on behalf of our clients. And we continue to evolve and improve every single day. Meet a few of our people, and our leadership team.
“It is exciting to watch the customer experience industry mature and respond to changing market conditions. As our conversations with clients move more and more toward doing, we have been challenged internally to sharpen our own understanding of the customer experience and its give-and-take relationship with the organization.”
Kerry Colligan — Integrated Marketing Manager
“As a Client Services Director, I have the privilege of immersing myself into your business and industry. We work together to deliver superior customer experiences through tools and analytics that unleash the power of your people. It is wonderful to go to work each day helping the best companies in the world continuously improve.”
Lynne Hendrickson — Client Services Director
“Why do clients choose us? In part because of our global best practices insight. Through nearly 30 affiliate offices worldwide, we can tap into the pulse of what leading brands are achieving in the realm of customer experience. The result is powerful insight into high performance organizations translated into successful customer experience strategies for your brand-customer vision.”
Chad Losey — Director, Business Development
“Starbucks, ExxonMobil, Whole Foods. These were some of the best brands in the world before they engaged with us. But they understand that the key to success is being great over and over, day after day, year after year. Instead of resting on laurels and merely maintaining their brands, they push on the accelerator. In working with Second To None, our clients gain a partner who works in a highly collaborative, proactive manner.”
April Ryan — Client Services Director
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