A new regional retail bank asked Second To None to develop a program to evaluate training effectiveness, operational efficiency and promotional materials at brick and mortar locations. The surge in online banking necessitated a... Continue Reading
Two years ago, we began working with a regional retailer that operates more than 200 stores in the US. 2007 was a record sales year, topping $535M annual revenue. The rapidly growing retailer was struggling to understand and share... Continue Reading
A national high-end retailer asked Second To None to help it improve the personalized customer experience in-store and in its call center. Operating more than 500 locations—125 company-owned, this retailer sought to strengthen... Continue Reading
To protect Medicare and Medicaid patients, the Center for Medicare and Medicaid Services (CMS) requires health insurance providers to comply with strict guidelines including several that govern the sales process. A large health... Continue Reading
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