Second To None

Managing retail seasonality can make or break your brand. As the holiday push begins in earnest, it is important to remind managers to keep an eye on the customer experience during these busy times. Amidst new marketing campaigns,... Continue Reading

Grocery store operations are anything but forgiving. A complex web of suppliers, distribution points, marketing contracts, pre-consumer waste, and employee turnover all work to cut margins razor-thin. And you haven’t even begun to... Continue Reading

Second To None works with a national entertainment retailer (market cap $4B) that operates more than 3,000 locations and is well-known for its strong brand equity; customers are generally very satisfied with the overall experience... Continue Reading

Second To None partnered with one of the largest retail banks in the US on several consumer credit initiatives. With banking deposits exceeding $200M, this retailer needed to monitor credit card marketing activities on college... Continue Reading

Two years ago, we began working with a regional retailer that operates more than 200 stores in the US. 2007 was a record sales year, topping $535M annual revenue. The rapidly growing retailer was struggling to understand and share... Continue Reading

A national high-end retailer asked Second To None to help it improve the personalized customer experience in-store and in its call center. Operating more than 500 locations—125 company-owned, this retailer sought to strengthen... Continue Reading