STN Launches Interactive Voice Response Surveys
December 1, 2003

ANN ARBOR, MICHIGAN: Second To None has formally launched InTouch/Phone -- interactive, telephone-based voice response surveys for clients seeking real-time customer service and satisfaction feedback. The new service offers clients the ability to create highly customized surveys, invite customers to call a toll-free number to complete the survey, and have results tabulated and available in near real-time through a secure web portal. Designed to complement existing on-site mystery shopping programs, InTouch provides an ongoing, broad based set of qualitative and quantitative feedback to store managers and staff from a large sample size of the actual customer base.

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