Second to None
Second to None
Second to None
Second to None
Client Service Coordinator

Join the Second To None Team!

Based in Ann Arbor, Michigan, Second To None is a leading independent customer experience research firm. For 30 years, our work has helped companies across North America measure, understand, and improve customer service and satisfaction. Our firm is purpose-driven and we strive for a workplace culture of excellence.

Primary Function

The Client Service Coordinator (CSC) plays a critical role within the Client Services team. The CSC works collaboratively with Client Service Directors and Managers, supporting key aspects of all client programs, deliverables and day-to-day administrative support. A successful CSC exhibits the ability to prioritize a variety of support tasks across several clients.

Core responsibilities include assisting Client Service Directors and Managers with client solution planning, set-up, testing, implementation, and ongoing maintenance.

Client programs require daily/weekly/monthly maintenance tasks, project change management and ensuring client commitments are delivered on time and with a superior level of quality and accuracy.

Job duties and responsibilities:

  • Oversee project planning and on-going support.
  • Assist with survey and project guidelines set-up.
  • Manage client location hierarchy/attributes.
  • Manage project scheduling rules set-up and on-going maintenance.
  • Support set-up of some client-facing services.
  • Manage project shop tracking as required.
  • Prepare monthly/quarterly reporting as required.
  • Prepare monthly program invoicing ledgers.
  • Prepare and track inbound/outbound mailings.
  • Resolve questions from the Scheduling or QA teams as required.
  • Resolve Insight/client investigation requests as required.

Compensation:

  • A competitive compensation and benefits package will be offered, based on experience and skills.
  • This position will be hourly, full-time, with the possibility of becoming full-time salaried.

Qualifications

  • 3+ years of experience in a administrative support role.
  • Experience managing a detailed project or group of projects.
  • Skills in planning, organizing and managing tasks.
  • Ability to communicate ideas clearly and concisely.
  • Detail-oriented and deadline-driven.
  • Demonstrated problem-solving ability.
  • Outstanding written and oral communication skills.
  • Self-motivated and achievement oriented with a positive, team-oriented attitude.
  • Experience with all common MS Office applications (Word, Excel, Powerpoint)
  • Customer-focused.

What we offer:

  • Competitive pay and incentives.
  • Paid holidays and paid time off (Full-time salary positions).
  • Medical, Dental, Vision, and Life Insurance (Full-time salary positions).
  • 401 (k) program (Full-time, all positions).
  • Flexible schedules, including role-appropriate work-from-home.
  • The opportunity to learn and professionally develop in a growing company.
  • A positive, transparent and respectful work environment.

 

Join Our Team

Send your cover letter, resume and salary expectations to:
jobs@second-to-none.com