How long does it take for new hires to provide the Customer Experience standards of your brand?
The process of transitioning new hires into the company culture of your brand can be costly and time consuming. A great Customer Experience will be universal across all touchpoints, so as a result all of your employees must be equally knowledgeable and adept at providing this experience. This can be especially difficult in industries with high employee turnover rate, so it is important that your brand has an extensive coaching and training program in order to clearly communicate to your employees what is expected of them.
Second To None’s Coaching & Training capabilities can be the solution to this issue for your brand because of our vast experience in the field of customer experience, as well as our ability to measure and compare the existing capabilities of your employees and what is necessary to become a Customer Experience industry leader. Our close to 30 years of experience in the Customer Experience industry provides us with the knowledge and ability to analyze the pitfalls and successes of your existing Customer Experience program, and our Reporting standards ensure that you are given clear and actionable insights.
An optimally designed and managed Employee Coaching & Training program can lead to:
- Shorter transition times for new employees
- A more universal Customer Experience across multiple customer touchpoints
- More knowledge and data regarding employee performance, and employer expectations
- Higher employee retention rates
Employee Coaching & Training Program pressing brand questions:
How often do we have new employees joining our team?
Are new employees performing noticeably worse than those with more experience?
Are the existing Coaching & training programs employees effectively?
Are experienced employees being properly utilized for their knowledge and ability?
Our robust analytics and reporting services deliver clear, fact-based marketing and merchandising compliance insights to the right people at the right time, enabling you to focus with pinpoint accuracy on the most important action planning and priorities, at every level of your organization.