Employee Feedback

Are your employees compliant with the laws and rules within your industry?

Whether it is in the financial, healthcare or retail industry, maintaining compliance with industry standards is extremely important to establishing an industry-leading Customer Experience. If even a small percentage of employees across your national brands are neglecting to behave by these standards, your entire brand is at risk of adhering national penalties, as well as losing customers. Having established methods to monitor and supervise employees at a national scale can be difficult for multi-national brands, but without them your brand is at risk of not being aware of issues plaguing the overall Customer Experience.

Second To None’s Compliance Audit program is the solution to understanding whether or not your employees are remaining compliant with industry rules and regulations. We employ our extensive network of over 400,000 meticulously selected mystery shoppers across the country to complete these assignments and use the data they collect to analyze, measure and report on the ongoing practices of your brand. Our Compliance Audit program will allow you to recognize and react to trends within your brand and the climate of your industry.

An optimally designed Employee Compliance Audit program results in:

  • Further understanding of which branch locations are compliant
  • Knowledge as to which aspects of compliance are easier or harder to maintain
  • An extensive list of data surrounding the performance of employees regarding compliance
  • Ability to understand and react to changing industry climate

Compliance Audit program pressing brand questions:

Is our brand maintaining compliance at a broad, national level?

Are our employees aware of the current rules of our industry regarding compliance?

What are the potential penalties of non-compliance?

Which products or services that we sell require the employee to have knowledge of compliance standards?

Our robust analytics and reporting services deliver clear, fact-based marketing and merchandising compliance insights to the right people at the right time, enabling you to focus with pinpoint accuracy on the most important action planning and priorities, at every level of your organization.

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