Custom Research

Is your brand working to create longer lasting customer relationships?

Customers nowadays have virtually endless options, so in order to stand out your brand needs to provide value beyond just the product or service you specialize in. In order to accurately provide this value, it is important to have a deepened understanding of the way your customer’s perceive your brand. By implementing custom research methods, your brand can begin to better understand the Customer Experience that you provide for your customers. The ability to attribute measurable figures to Customer Satisfaction and Loyalty will put your brand in the best position to optimize the Customer Experience the way that your customers prefer.

Second To None’s Custom Research capabilities can help your brand measure and improve Customer Satisfaction and Loyalty because of our ability to cater our programs to whatever unique characteristics are attributed to your brand. Our dedicated team of experts can provide your brand with actionable data-insights that you can implement to improve Customer Satisfaction and Loyalty. This can take shape in the form of mystery shopping campaigns, voice of customer feedback surveys, compliance audits or any combination of the three.

An optimally designed Customer Satisfaction and Loyalty research campaign will lead to:

  • Ability to specifically cater your Customer Experience to your customers’ desires
  • Creation of brand ambassadors
  • Longer lasting customer relationships
  • Measurable insights regarding your current Customer Experience capabilities

Customer Satisfaction and Loyalty pressing brand questions:

What percentage of our customers return to make a second purchase?

Do we have any way to measure customer satisfaction?

How do we stack up compared to our competitors regarding Customer Experience?

Are our customers recommending us to their peers?

Our robust analytics and reporting services deliver clear, fact-based marketing and merchandising compliance insights to the right people at the right time, enabling you to focus with pinpoint accuracy on the most important action planning and priorities, at every level of your organization.

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