Healthcare

Is Your Organization Patient-Centric?

The healthcare industry is experiencing profound changes due to a shifting regulatory environment, consolidation, competition and an ever-demanding consumer market.

Is your healthcare organization effectively delivering on its efforts to be patient-centric in an intentional and consistent manner?

Are your centers and medical offices meeting their operational standards?

Second To None helps healthcare providers measure, understand and improve both operational standards and patient satisfaction. Second To None solutions have been tailored to the needs of medical offices, healthcare clinics, medical testing centers, cosmetic enhancement centers and physical/occupational therapy clinics.

We offer a powerful toolset for gathering, analyzing and acting upon operational performance and patient feedback: Medical Mystery Shopping, Healthcare Compliance Audits and Patient Feedback Surveys.

In order to nurture patient advocacy and loyalty, our research solutions are based on two correlated lenses – the brand lens (how you’re performing to your operational standards) and the customer lens (how do your patients perceive performance and rate satisfaction).

Moving you from data-driven to data-informed:

The design and execution of healthcare and patient experience measurement programs are simply a starting point.

Working as your trusted, thoughtful advisor, we deliver significant value and insights through our fact-based consulting, analytics and reporting, all of which are included as part of our total program management services.

Our robust analytics and reporting services deliver clear, fact-based marketing and merchandising compliance insights to the right people at the right time, enabling you to focus with pinpoint accuracy on the most important action planning and priorities, at every level of your organization.

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