Model, Measure and Manage the Customer Experience across all channels and touchpoints
Omnichannel operational strategies are at the forefront of priorities for leading brands everywhere. Successfully executing the delivery of an optimal customer experience along every customer touchpoint, in-store, online and offline, is emerging as a critical differentiator in defining long-term brand relevancy and financial sustainability.
Second To None’s OmniChannel Mystery Shopping solutions can help you continuously and accurately understand the entire customer experience, along every customer touchpoint.
A thoughtfully designed OmniChannel Mystery Shopping program can support a variety of internal stakeholders in understanding and improving those elements of the customer experience and brand performance for which they are responsible:
- In-store, Online and Call Center Operations
- In-store, Web and Social Marketing
- Cross-Channel Sales
- Employee Training
- In-store, Online, Social and Call Center Customer Support
Are you considering an omnichannel mystery shopping program, or looking for ways to enhance an existing initiative in order to derive greater value? You deserve a proven methodology to program design, launch and ongoing management, and our systems deliver just that. Through a carefully phased approach to Discovery, Design, Testing, Implementation and Launch, your team is assured of a transparent, collaborative and practical approach to solution design and ongoing management.
Our robust analytics and reporting services deliver powerful operational and customer insights to the right people at the right time, enabling your organization to focus with pinpoint accuracy on the most important action planning and priorities, at every level, related to driving on-site and in-store customer satisfaction, in-store operational excellence and improved financial performance.