Giving you a decided advantage: speed, accuracy and insights.
Giving you a decided advantage: speed, accuracy and insights.
It all starts with a solid, nimble technology platform serving as the foundation to your fully customized CX solution. At Second To None, we handle it all for you… never any software to install, licenses to manage, or technology to upgrade. We let you focus on what you do best: serving your customers and growing your brand.
It all starts with a solid, nimble technology platform serving as the foundation to your fully customized CX solution. At Second To None, we handle it all for you… never any software to install, licenses to manage, or technology to upgrade. We let you focus on what you do best: serving your customers and growing your brand.
Dashboard Reporting
Role-specific insights to accelerate positive outcomes.
Second To None delivers role-specific reporting to just the right people at just the right time across your entire enterprise. Our mobile-optimized reporting and analytics tools ensure your stakeholders are positioned to make decisions, take action, recognize and coach employees in order to drive positive business performance. Insights are delivered to program stakeholders across your organizational hierarchy, from corporate managers downstream to location and department managers.
Data Visualization
Moving you from data-driven to insights-informed.
Mission-critical information provided exactly when needed allows for clear decision-making. Second To None’s technology platform seamlessly integrates the data streams generated from your Customer Experience Measurement programs, such as Mystery Shopping and Voice of Customer Surveys, into a unified data visualization, reporting and action-planning portal.
Action Priorities
Unified performance metrics enable you to thrive.
Embrace the power of practical, actionable insights with role-specific priorities for improvement, aligned to corporate, area, district and location-level decision-makers. Intuitive analytical tools link customer experience metrics to real business outcomes.
Sentiment Analysis
Gauge your CX health through an informative customer barometer.
In a fast-moving business environment, time is often short and at a premium. Rather than investing your resources in combing through hundreds or even thousands of open-ended verbatim comments, we offer a powerful Sentiment Analytics tool to quickly and easily provide high-level customer insights to your team, derived from text-based sentiments, themes and phrases embedded within customer verbatim comments.
Text Analytics
Uncover opportunities to exceed customer expectations.
Rich analysis of open-ended text is possible through a variety of methods deployed by Second To None. Whether it is summarizing 100 responses or 500,000, we uncover the key themes, trends and insights related to open-ended survey comments and verbatims through a deeper dive into underlying sentiment expressed by your customers.
Net Promoter Scores (NPS)
Driving action begins with delivering actionable customer insights to people throughout your organization.
Extensive research has shown that your Net Promoter Score®, or NPS®, acts as a leading indicator of growth. If your organization’s NPS is higher than those of your competitors, you will likely outperform the market, and managing your organization to improve NPS will also improve your business performance. Whether you are aiming for faster growth or increased profits, use NPS as the foundation of a measurement framework that is tightly tied to the customer journey.
Frequently Asked Questions
Does Second To None offer Custom Reporting?
We appreciate and anticipate the unique reporting needs of every organization. Our Catapult reporting platform is highly adaptive to every type of reporting criteria – from integrating pre-existing, or legacy reports and underlying data, to building out highly customized reports to best suit your user base.
How do you ensure data integrity?
We employ a multi-phase Quality Assurance process integrating the extensive use of statistical process controls, as well as editing, clarifying and proofreading by a minimum of two internal quality assurance associates trained according to your program’s quality criteria. The end result: each report meets your exacting standards prior to being released to you and distributed to your stakeholders in the field.
How many users can access the cloud reporting platform?
The Catapult reporting and insights portal is scalable to every size organization – from 5 to 5,000 users – each with their own profile to determine exactly what reports they can access in order to drive positive business performance.
Highlights of CX Platform
We offer complete flexibility in choosing the individual or integrated Tools most appropriate to your Customer Experience needs. Platform and Expertise elements are then included with every program – designed, managed and hosted by Second To None. The resulting solution is nimble, responsive, cost-effective and substantially hands-free for you and your brand stakeholders.
Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences on-site, online and on the phone.
