Second To None delivers role-specific reporting to just the right people at just the right time across your entire enterprise. Our mobile-optimized reporting and analytics tools ensure your stakeholders are positioned to make decisions, take action, recognize and coach employees in order to drive positive business performance. Insights are delivered to program stakeholders across your organizational hierarchy, from corporate managers downstream to location and department managers.
Mission-critical information provided exactly when needed allows for clear decision-making. Second To None’s technology platform seamlessly integrates the data streams generated from your Customer Experience Measurement programs, such as Mystery Shopping and Voice of Customer Surveys, into a unified data visualization, reporting and action-planning portal.
Embrace the power of practical, actionable insights with role-specific priorities for improvement, aligned to corporate, area, district and location-level decision-makers. Intuitive analytical tools link customer experience metrics to real business outcomes.
In a fast-moving business environment, time is often short and at a premium. Rather than investing your resources in combing through hundreds or even thousands of open-ended verbatim comments, we offer a powerful Sentiment Analytics tool to quickly and easily provide high-level customer insights to your team, derived from text-based sentiments, themes and phrases embedded within customer verbatim comments.
Rich analysis of open-ended text is possible through a variety of methods deployed by Second To None. Whether it is summarizing 100 responses or 500,000, we uncover the key themes, trends and insights related to open-ended survey comments and verbatims through a deeper dive into underlying sentiment expressed by your customers.
Extensive research has shown that your Net Promoter Score®, or NPS®, acts as a leading indicator of growth. If your organization’s NPS is higher than those of your competitors, you will likely outperform the market, and managing your organization to improve NPS will also improve your business performance. Whether you are aiming for faster growth or increased profits, use NPS as the foundation of a measurement framework that is tightly tied to the customer journey.
We appreciate and anticipate the unique reporting needs of every organization. Our Catapult reporting platform is highly adaptive to every type of reporting criteria – from integrating pre-existing, or legacy reports and underlying data, to building out highly customized reports to best suit your user base.
We employ a multi-phase Quality Assurance process integrating the extensive use of statistical process controls, as well as editing, clarifying and proofreading by a minimum of two internal quality assurance associates trained according to your program’s quality criteria. The end result: each report meets your exacting standards prior to being released to you and distributed to your stakeholders in the field.
The Catapult reporting and insights portal is scalable to every size organization – from 5 to 5,000 users – each with their own profile to determine exactly what reports they can access in order to drive positive business performance.
Second To None's CATAPULT reporting console provides you access to your Customer Experience and Feedback intelligence in real-time and offers a wealth of customizable and user-friendly reporting features, all designed to place the right information into the right hands at the right time. The result: an empowered field team able to quickly and accurately take action.
Executive and field-level confidence in CX program execution is paramount to acting upon the data collected, analyzed and prioritized. Leveraging an adaptive, nimble and scalable technology platform, supported by comprehensive quality control tools ensures your outcomes are grounded in a best-in-class solution.
CX program success ultimately rests in your ability to drive positive behavioral change and organizational cultural growth. We support you with practical, actionable insights, the ability to coach and train to clear priorities, and ensure every stakeholder has access to exactly what they need through real-time, role-specific dashboard reporting.