Quality Assurance Editor

Job Opportunity:Quality Assurance Editor

Based in Ann Arbor, Michigan, Second To None is a leading independent customer experience research firm. For 30 years, our work has helped companies across North America measure, understand and improve customer service and satisfaction. Our firm is purpose-driven and we strive for a workplace culture of excellence.

Primary Function

The primary function of a Quality Assurance Editor is to edit, proofread, and release quality, timely, and complete reports for specific client projects.

Job Duties and Responsibilities

  • Review spelling, grammar, sentence structure, etc. in submitted reports
  • Review consistency of information and completeness in submitted reports
  • Develop and apply a solid understanding of company and client requirements
  • Determine if reports meet project specifications and decide whether to release to client
  • Ensure quality and quantity goals are met for each project
  • Assist with other Quality Assurance tasks as needed


  • A highly competitive salary will be offered, based on experience and skills
  • This position may be full-time or part-time
  • Benefits package may be offered for full-time positions

We invite you to send a cover letter, resume and salary expectations to: jobs@second-to-none.com


  • Experience in editing or proofreading
  • Excellent written and oral communication skills
  • Knowledge of Internet Explorer, Outlook, Excel, and Word
  • Demonstrated problem-solving and decision-making ability
  • Detail oriented
  • Ability to self-manage and prioritize tasks
  • Ability to be flexible and switch from project to project or task to task as needed

What we offer:

  • Competitive pay and incentives
  • Generous paid holidays and paid time off (Full-time positions)
  • Medical, Dental, Vision and Life Insurance (Full-time positions)
  • 401 (k) program (Full-time positions)
  • Flexible schedules, including role-appropriate work-from-home
  • The opportunity to learn and professionally develop in a growing company
  • A positive, transparent and respectful work environment

Send your cover letter, resume and salary expectations to: jobs@second-to-none.com

It is the policy of Second To None to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and.or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Second To None will provide reasonable accommodations for qualified individuals with disabilities.

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