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Case Studies


Director of Retail Development, Whole Foods
“We implemented mystery shopping and voice of customer survey programs to assist our retail sites in evaluating their customers’ experience. Thank you Second To None! The results are providing a valuable tool for assessing the level of service provided and to identify areas for improvement. Affecting positive change has a long-lasting effect for customers and ultimately increases the success of our business.”
CX Director, National Retailer
“Second To None delivers tremendous value to our brand strategy. Through your solutions, we now have a comprehensive understanding of operational service levels and quality, in turn offering unprecedented precision to our efforts of sustaining satisfaction and profitability.”
Performance Measures Manager, Starbucks
“The people on our Second To None project team are very responsive, helpful and a pleasure to work with. My perception is that they truly want to partner with the companies they work with and that they take great pride in the product they deliver. I have very high standards of performance and feel you have assigned to us an excellent team that delivers on their promises.”
Program Director, Customer Experience & Insights, minted
“Together we are doing important things for service excellence across our company. I have appreciated the fine work that Second To None has done, and working with many of you directly. You have a great deal of professionalism and a great company! A special thanks for your can-do, positive attitude and always getting the job done. This means so much. Keep moving forward with great vision, as you have.”
Sr. VP, Customer Experience,
Citi Bank
“We firmly believe in the importance of customer service as a competitive differentiator. The customer experience insights provided by Second To None to our retail banking locations have been invaluable in measuring strengths and highlighting opportunities for our associates to continue improving the customer experience.”
Compliance Director, Healthspring
“Second To None has dramatically surpassed other customer experience and market research suppliers we have worked with. As a result, we select them year after year for the quality of their services.”
Customer Experience Manager, Murphy USA
“The Second To None team understands our program inside out, they find the key stories in the data, are aalways attentive to our needs and regularly go above and beyond to assist us.”
Sr. VP, Operations, Xfinity
“From a corporate perspective, the STN program has been exceptionally helpful in determining where we excel and in which markets we need to focus on service delivery. Second To None gives pointed and specific insights our leadership team uses to focus improvement efforts. Without this, we would not have identified and resolved internal customer service needs. Our company now sees sustained customer service quality nationally rather than in specific markets.”

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