Sentiment Analysis

Second To None’s reporting capabilities grants your organization a clear and actionable report via our Sentiment Analytics tool.

Gauge your CX health through an informative customer barometer that allows your team to clearly understand the basis of each change in your Customer Experience platform. Your team will save time, money and energy with our tool’s quick and easy delivery of high-level customer insights, derived from text-based sentiments, themes and phrases embedded within customer verbatim comments.

Second To None offers an informative customer barometer that helps your team leadership make data-driven decisions in a competitive timeframe. In doing so, your organization is positioning itself to establish customer-centricity throughout the journey-to-purchase, as well as increasing organizational transparency at each step.

Sentiment Analysis can improve your organization’s ability to:

  • Assign the right tasks to the correct team members
  • Position your brand to make data-driven decisions
  • Improve the Customer Experience throughout each step of the customer journey

In addition to Sentiment Analysis, the Second To None platform consists of:

Our robust analytics and reporting services deliver clear, fact-based marketing and merchandising compliance insights to the right people at the right time, enabling you to focus with pinpoint accuracy on the most important action planning and priorities, at every level of your organization.

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