Shopper Scheduler / Coordinator

Shopper Scheduler / Coordinator

Based in Ann Arbor, Michigan, Second To None is a leading independent customer experience research firm. For 25 years, our work has helped companies across North America. Measure, understand and improve customer service and satisfaction. Our firm is purpose-driven and we strive for a workplace culture of excellence.

What We Seek

Full and part-time shopper scheduling coordinators.

Position Overview

Second To None, Inc is looking to expand its Shopper Scheduler team. We are looking for individuals with a genuine interest in delivering personalized, high quality, and memorable customer service to our shopper community. A Scheduling Coordinator is responsible for contacting shoppers and scheduling them to conduct successful mystery shops. This involves utilizing email and phone communication methods to help coordinate sho completion and provide shopper support.

If you are detail oriented, able to prioritize work efficiently across projects and great with people – then we want to talk with you!

Performance Expectations:

  • Contact and schedule shoppers to available shopping assignments each month
  • Instruct shoppers on individual client shopping scenarios to follow
  • Respond to and resolve shopper questions and issues
  • Consistently meet project deadlines while staying on budget
  • To be creative, innovative and achievement-oriented

Qualifications:

  • Expertise in Microsoft Outlook Email, Excel and Word
  • Friendly and professional communication skills by email and by phone
  • Previous customer support, scheduling, and call center experience preferred

We invite you to send a cover letter, resume and salary expectations to: jobs@second-to-none.com

Some ideal qualities you possess:

  • You desire to work within a purpose-driven, values-based organization
  • You are professional, genuine and have great communication skills
  • You are organized, creative and quick-thinking
  • You are motivated and enjoy giving of your best self in order to help our clients realize their potential
  • You see yourself as an optimistic individual

What we offer:

  • Competitive pay and incentives
  • Generous paid holidays and paid time off (Full-time positions)
  • Health benefits, including Dental, Vision and Flexible Spending Accounts (Full-time positions)
  • 401 (k) program (Full-time positions)
  • Flexible schedules, including role-appropriate work-from-home
  • The opportunity to learn and professionally develop in a growing company
  • A positive, transparent and respectful work environment

Send your cover letter, resume and salary expectations to: jobs@second-to-none.com

Contact Us

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