Are your nationwide branches being managed to your brand standards?
While it is simple to dictate the way that each of your brand’s nationwide branches should be managed, it is much more difficult to actually ensure that the store/location managers are following your brand’s standards. This lack of ability to properly monitor the inner-workings of the sometimes hundreds of branches across the United States can result in inconsistency, stagnation and a poor customer experience throughout your brand’s daily activities. So how can your brand make steps to properly monitor and maintain the best store/location managers?
Second To None’s Store/Location Manager feedback programs are fully equipped with the ability to scientifically find those areas that need improvement, and point out which aspects of your managers should be replicated at a brand level. Our surveys are built in-house, and the quality of the data we collect is meticulously determined to ensure that there is only measurable and actionable reports presented to your brand. Making steps to understand where and how your branch managers are operating is key to creating a universal Customer Experience across your brand.
An optimally designed and managed Store/Location Manager Feedback program results in:
- Universal Customer Experience across different national branches
- Understanding of what qualities encompass the best Store/Location managers
- Curated list of which branches are performing best and why
- Transparent understanding of what is expected from your Store/Location Managers
Store/Location Manager Feedback pressing brand questions:
Are there any locations that are significantly falling behind the pack?
What confounding factors result in success or failure for individual branches?
Do your store/location managers know what is expected of them?
Do you have an understanding of which branches are performing better than others?
Our robust analytics and reporting services deliver clear, fact-based marketing and merchandising compliance insights to the right people at the right time, enabling you to focus with pinpoint accuracy on the most important action planning and priorities, at every level of your organization.