Text Analytics

Second To None helps your organization uncover opportunities to curate a Customer Experience platform that exceeds customer expectations.

Customer Experience measurement programs deal with massive amounts of data, and Second To None has text analytics tools that help your brand make sense of this data. Because these evaluations often come in non-numerical forms, it can be challenging and time-consuming to filter through text-based responses.

Second To None offers rich analysis of open-ended text through a variety of methods. We uncover the key themes, trends and insights to help your team get an accurate and actionable understanding of customer responses.

Text Analytics can help your organization to:

  • Capture a better understanding of customer perception
  • Reduce the amount of time it takes to act on the data provided
  • Encourage higher customer retention and satisfaction rates

In addition to Text Analytics, the Second To None platform consists of:

Our robust analytics and reporting services deliver clear, fact-based marketing and merchandising compliance insights to the right people at the right time, enabling you to focus with pinpoint accuracy on the most important action planning and priorities, at every level of your organization.

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