Wellness + Lifestyle Patient Experience

As our society gains knowledge about more alternative ways to keep healthy, more wellness and lifestyle brands are popping up than ever before. Your brand needs to find specific ways that it can differentiate from the pack. One major area to consider is to create the best possible Customer Experience, because it will provide your customers with the most added value.

Wellness + Lifestyle Mystery Shopping

Mystery/Secret shopping programs can be a useful tool for wellness and lifestyle brands because it can help provide a clearer picture about your brand’s existing Patient Experience. By providing actionable insights regarding customer service, speed of service, quality/cleanliness of the building, in addition to many other factors, a mystery shopping program can help your brand provide more value to the customer than your competitors.

Wellness + Lifestyle Voice of Customer

Wellness and lifestyle brands can gain additional insights by implementing voice of customer feedback initiatives. These are valuable when creating an overall Patient Experience because it allows you to hear directly from your customers, and gain a different perspective about the way your brand is measured.

An optimized voice of customer feedback survey program can unlock actionable insights, including but not limited to:

  • Employee performance
  • How well individual branches are meeting brand standards
  • Net Promoter Score® (NPS) or willingness of your patients to recommend your services
  • Specific areas for improving the Patient Experience

Wellness + Lifestyle Compliance Audits

Keeping your brand compliant with industry standards is especially important in the healthcare industry, and can be a difference maker in terms of providing a patient experience for your wellness and lifestyle brand. These programs will help ensure that you are not susceptible to any fees, fines or punishments, and as a result can help answer the following questions:

Are our employees maintaining practices compliant with industry standards?
How do our patients perceive the value we are providing?
Do our locations contribute or detract from our overall Patient Experience?
Are we monitoring any industry changes or trends that might effect our Patient Experience?

Integrated or Stand-Alone Programs | Unified Reporting + Analytics

Second To None is differentiated in our ability to offer Operationally-based measurement solutions – Mystery Shopping and Compliance Audits – along with Customer-based solutions Voice of Customer feedback surveys – then unifying data streams into a robust, real-time and role-specific Analytics and Insights platform.

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