Ensure franchisees uphold your brand promise—consistently, authentically, and profitably.
We assess not just execution, but the customer’s emotional journey and effort required across the interaction.
Our programs are designed with the nuances of franchise ownership, operational autonomy, and brand oversight in mind.
Every insight is presented in ways that can drive real conversations with individual franchisees and corporate teams alike.
We needed unbiased, real-world data to hold franchisees accountable to our standards. Second To None gave us the insights to tie performance to renewal decisions.
Franchise Performance Evaluations combine elements of customer experience, compliance, and operational assessments, tailored to the complexities of franchised environments.
Most clients design this as a required initiative across the system. However, we can structure optional programs with appropriate participation incentives.
That’s up to your internal process. Many clients use our reports as part of structured review conversations or annual performance check-ins.
Quarterly or bi-annually tends to work best for trend monitoring and accountability. We’ll help you find the right cadence.
Yes. Many brands use performance results to determine rewards, additional marketing support, or remediation requirements.
Looking to strengthen your franchise performance strategy? Our team would love to learn more about your network and goals.
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