At Second To None, we believe pricing should reflect the complexity of your business, the outcomes you need, and the confidence you expect from your data.
That’s why we don’t offer one-size-fits-all packages or off-the-shelf programs. Every engagement is designed around your brand, your customers, and the specific experience risks you’re working to eliminate.
What we do offer is transparency, flexibility, and a clear entry point to get started.
Your investment with Second To None is based on a combination of factors, including:
Number of locations, channels, or touchpoints evaluated
Program objectives, from compliance assurance to experience transformation
Evaluation types such as in-person, phone, digital, or blended programs
Frequency and duration of measurement
Depth of analytics, reporting, and insight activation
Integration with training, coaching, or operational initiatives
This approach ensures you pay for what matters, not for excess or unnecessary complexity.
While each program is custom-designed, the following ranges help set expectations.
Starting at $4,000 per month
Ideal for brands launching a pilot, validating assumptions, or establishing a consistent CX measurement foundation.
Includes:
Precision mystery shopping or CX measurement
HUMAN CX-aligned analytics and reporting
Actionable insights designed for immediate operational use
This level allows teams to begin learning quickly, build internal confidence, and scale intentionally.
Typically $6,000–$25,000+ per month
Designed for regional and national brands seeking consistent visibility across locations, channels, or markets.
Often includes:
Multi-touchpoint or multi-channel measurement
Customized scorecards and experience drivers
Trend analysis and performance benchmarking
Ongoing insight reviews and optimization support
$25,000 – $65,000+ per month
Built for complex, high-stakes environments where experience consistency directly impacts revenue, compliance, and brand trust.
May include:
Enterprise-wide measurement frameworks
Advanced analytics and experience modeling
Role-based reporting and executive dashboards
Integration with training, QA, or operational workflows
Long-term CX roadmap development
Every Second To None engagement includes more than data collection.
You can expect:
Purpose-built program design
HUMAN CX-driven insight, not generic scores
Analytics and reporting included from day one
Clear prioritization of what to fix, prove, and scale
A dedicated team invested in your outcomes
No surprise fees. No disconnected reporting. No vanity metrics.
Clients choose Second To None not because we are the least expensive option, but because we are the most precise, human-centered, and action-oriented.
Precision over volumeWe measure what matters most, not everything that’s easy to count.
HUMAN CX FrameworkOur proprietary approach translates human behavior into operational clarity and business impact.
Analytics that drive actionInsights are designed to be used, shared, and acted on across teams.
Built to scale with youPrograms evolve as your business grows, without forcing unnecessary reinvention.
A true partnership mindsetWe align with your goals, your teams, and your pace, meeting you where you are while helping you move forward.
The best programs start with a conversation, not a quote.
Whether you’re launching a new initiative, replacing a legacy provider, or scaling a proven program, we’ll help you design an approach that fits your organization today and grows with you tomorrow.
Let’s talk about your goals, your risks, and the outcomes that matter most.
Because fixed prices assume fixed problems.
Multi-location brands vary widely in complexity, risk, and operational maturity. Publishing flat fees would either oversimplify your needs or force you to overpay for capabilities you don’t require. Our approach ensures your investment aligns to actual scope, impact, and business outcomes.
Our entry-point programs begin at $4,000 per month and include:
Program design tailored to your objectives
Analytics and reporting aligned to the HUMAN CX Framework
Actionable insights ready for operational use
This is a fully functional program, not a teaser or limited pilot.
No.
Analytics and reporting are included in every program, regardless of size. Insight without interpretation creates friction, not value, and you will never be charged separately for access to your data or standard reporting.
Very.
Programs are designed to scale, adapt, or refocus as your priorities evolve. Whether you are expanding locations, adding channels, or refining objectives, we adjust without forcing rigid contracts or unnecessary rework.
Data protection is built into our pricing and our platform.
Second To None maintains PCI, HIPAA, and SOC 2–aligned data and network security practices, including:
Secure cloud-based infrastructure
Encryption of data at rest and in transit
Role-based access controls
Ongoing monitoring and risk management
Alignment with applicable SOC 2 Trust Services Criteria
This means your investment includes enterprise-grade security and compliance standards without add-on fees or separate technology vendors.
Lower-cost providers often compete on volume and surface-level scoring.
Second To None competes on precision, clarity, and actionability. Our clients invest to reduce risk, improve consistency, and protect revenue across their footprint. The return shows up in better decisions, faster corrections, and fewer blind spots that quietly erode performance.
Yes.
Many clients start with a defined pilot or phased rollout to validate approach, build internal alignment, and establish benchmarks. Programs can then expand intentionally based on proven value.
Most programs are structured as monthly engagements with clearly defined scope and objectives. Longer-term partnerships are common for enterprise programs and may include preferred pricing, expanded analytics, or additional strategic support.
Transparency is a cornerstone of how we work.
Second To None regularly supports organizations managing multiple brands, banners, or business units. Programs can be designed to deliver enterprise-level visibility while preserving brand-specific insight and reporting.
A short discovery conversation.
We’ll discuss your goals, locations, channels, and risk areas, then recommend a program structure with a clear investment range. No pressure. Just clarity.
