Throughout history, relationships between customers and businesses have been defined by the available technology and existing societal standards.
Company culture is a fluid concept from top to bottom. Culture is outlined by leadership, executed by management and embraced by employees. It may be easy for C-level leaders to place the [...]
An organization is like the human body, fueled by many smaller, moving parts working underneath the surface to achieve one cohesive mission. The internal health of the body is directly connected [...]
Key Performance Indicators (KPIs) allow for a company to visualize and track their progress towards key business objectives. In the customer experience domain, KPIs provide insight based on [...]
Research revealed little to no improvement in customer experience over the course of 2018 . In his recent blog post, Colin Shaw expressed his concern about the precarious fate of CX and [...]
Too often, brands blame a lack of technology or resources for their organizational problems. Rather than deflecting this blame to future purchases, the brands at the top of their industry are [...]