Deliver meaningful, measurable insight into the moments that matter most. Capture the in-the-moment, real-world experiences your customers have—online, in-store, and through service channels—to uncover what’s working, what’s missing, and what’s next.
We go beyond checklists to assess effort, empathy, and emotional tone, allowing your team to act on customer sentiment, not just compliance.
Whether you're serving customers via brick-and-mortar, mobile app, call center or delivery, our evaluation programs are tailored to the customer journeys that matter most to your business.
We align with your internal CX KPIs and provide comparative benchmarks across similar industries and brand tiers, so your insights are context-rich and decision-ready.
Partnering with Second To None gave us clear visibility into how our frontline staff interactions were impacting loyalty across regions. We now have actionable insights to prioritize coaching and elevate brand consistency.
Customer Experience Evaluations focus on assessing emotional tone, perceived effort, and frontline behaviors that impact loyalty—not just task completion or brand standards.
Yes. Our programs are built to assess cross-channel and omnichannel experiences, capturing customer journeys across web, mobile, in-store, phone, and delivery.
We co-develop custom scorecards aligned with your CX pillars and priorities. Evaluators are trained to assess not just what happened—but how it made them feel.
Monthly, quarterly, or at key seasonal moments. Frequency depends on your operational cadence, brand goals, and how quickly you plan to act on insights.
Absolutely. We design your evaluation program to complement your existing metrics (like NPS, CSAT, CES) and provide behavioral validation of trends in survey data.
Let’s explore how tailored Customer Experience Evaluations can help you drive more consistent, memorable, and emotionally resonant interactions.
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