Second to None
Second to None
Second to None
Second to None

Brand Standards Audits

Ensure every location aligns with your brand’s expectations—consistently, objectively, and at scale.

What Brands Like Yours Are Trying to Solve

  • Inconsistent execution of brand guidelines across locations.
  • Diminished brand equity due to lapses in visual or experiential standards.
  • Lack of actionable insight into compliance with corporate expectations.
  • Insufficient visibility into how frontline behaviors impact the brand promise.
Loving couple shopping at a clothing store

What You Can Expect from a Brand Standards Audit

Our Brand Standards Audits provide an objective, detailed evaluation of how well each location upholds your brand’s visual, experiential, and operational standards. With a flexible audit design and scalable deployment model, you gain quantifiable insights and clear areas for corrective action.

1

A precise snapshot of in-market brand compliance.

2

Location-level accountability tied to specific behaviors or presentation gaps.

3

Data-informed coaching and training opportunities.

4

Standardized reporting to support internal audits and executive review.

How We Do It Differently

Human CX Lens

We evaluate compliance through the lens of the end customer, identifying not just whether standards are met, but whether they drive brand impact.

Tailored Audit Frameworks

Audit criteria are fully customized to reflect your brand’s operational playbook, marketing assets, and CX expectations.

Technology-Enabled Execution

Field teams use mobile-enabled tools for real-time data capture, photo documentation, and geolocation validation.

Actionable Insight Delivery

You receive structured reporting aligned to internal KPIs, with flexible dashboards and executive summaries.

What’s Included in a Brand Standards Audit

Common Audit Dimensions

  • Visual merchandising compliance
  • In-store signage and POP display adherence
  • Uniform and associate appearance standards
  • Store cleanliness and facility conditions
  • Customer service behaviors aligned with brand tone
  • Product presentation and availability
  • Safety, cleanliness, and accessibility elements

Audit Methods & Outputs

  • On-site and photo-based audits by trained evaluators
  • Structured evaluation rubrics and custom scoring
  • Location-level summaries and multi-unit rollups
  • Data integrations for BI platforms or performance dashboards

Who It’s For

Retail

Retail

A national retail chain uses quarterly brand standards audits to prepare for seasonal resets and executive walk-throughs.

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Restaurants

Restaurants

A fast-casual restaurant group deploys monthly audits to verify adherence to marketing campaign rollouts.

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Consumer banking and financial services

Consumer banking and financial services

A regional bank conducts semi-annual audits to assess in-branch experience consistency across its footprint.

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Franchised operations

Franchised operations

A franchised service provider leverages audits to monitor compliance before renewing or expanding franchise agreements.

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Second To None’s audit program uncovered gaps we didn’t realize existed across our store network. Their structured reporting gave us the confidence to recalibrate regional accountability and maintain a more consistent brand presence. It’s become a core component of our operational toolkit.
Director of Brand Compliance, National Grocery Retailer

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Frequently Asked Questions