Our Competitive Intelligence mystery shops provide timely, objective, and field-tested insight into how your competitors operate in real life—beyond what they promote on their websites or in press releases.
Objective, Side-by-Side Comparisons
Custom Scenario Design
Discreet Field and Digital Execution
Strategic Reporting & Insights
We gained a clear picture of how our competitors were winning on wait time and upsell consistency. Second To None’s reporting gave us a direct line of sight into where we were falling behind. That visibility helped us craft training initiatives to close the competitive gap.
Our mystery shoppers are highly trained and use tailored visit protocols to avoid detection while still capturing meaningful insights.
Absolutely. We work with you to identify high-priority competitors, regions, or markets for comparison.
That depends on your goals. Some clients run them quarterly to track seasonal trends; others opt for monthly during high-stakes periods.
Yes. Our reports blend scoring and benchmarks with detailed narrative feedback to contextualize the experience.
Yes. We’re experienced in evaluating purely digital brands through web, mobile, and contact center interactions.
Let’s build a competitive mystery shopping program that gives your brand the edge.
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