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Joyful experiences
served here.

Is creating customer joy your top priority? Though it’s an important component to differentiating your brand in a highly competitive market, that piece can get lost among all the other demands that restaurant operations face. We’ve helped brands refocus to offer more joy by measuring customer satisfaction and identifying ways to increase it.

We use a wide range of tools, including mystery shopping and customer feedback surveys, to give you an accurate view of where you are and where you can improve. From big shifts to incremental changes with outsized results.

We serve the following categories:

  • Quick Service + Drive-Thru
  • Fast Casual Dining
  • Cafés + Coffeehouses
  • Full Service Restaurant
  • Grocery + Supermarket
  • Fine Dining Restaurant

Trusted by the most respected names in food and beverage, we stand ready to help take your brand experience to the next level. The following are some of the clients we’ve served:

MOD logoKrispy KremeFalling coconut warning sign.Potbelly Sandwich Shop logo.Logo of Le Pain Quotidien.