engage (Customer Feedback & Employee Engagement Surveys)
Open dialogue creates trust, loyalty, and stronger bonds among customers and employees. At Second To None, we help you dig deep into what motivates internal and external audiences — and provide actionable insight into what they think and feel.
Our Engage survey solutions use proven survey methods that capture customer sentiment across every touch point, translating it into actionable insights, so you can respond effectively and leverage the voice of your customer to create more joyful experiences.
B2C and B2B Customer Satisfaction Feedback Surveys
The Voice of the Customer (VoC) represents your customers’ perceptions, needs, and requirements. The Second To None survey platform enables you to discover market opportunities, gauge customer sentiment, and gain insights into competitive advantages or weaknesses, all in real-time. Fully custom surveys can be quickly deployed across your key customer channels and touchpoints, with results integrated into a secure analytics and reporting portal for stakeholder interaction.
Employee Engagement and Sentiment
Your people interact with customers, drive your operation, and affect financial performance. Exceptional organizations stay on the pulse of employee experience with Voice of the Employee (VoE) surveys, continually and transparently responding to ideas and concerns.
Our employee surveys support internal stakeholders in gauging and understanding employee satisfaction in all corners of your organization. We also have specialized options for unique populations, like franchise owners, who can provide diverse perspectives.
We take a careful, human approach, so that your team can feel comfortable throughout the entire process. Powerful employee insights let you focus on the most important priorities at every level and positively influence your company’s ongoing success.