snapshot (Mystery Shopping & Compliance Audits)
Achieving customer joy.
The true path to customer joy begins with immersion. At Second To None, we don’t simply ask your customers about their perceptions, observations, interactions, and experiences.
We truly become your customers.
Snapshot is our mystery shopping program, which has been core to our company since our founding in 1989. Whether in-store, online, on app, or beyond, we uncover the behavioral and operational drivers of the customer experience that are ultimately responsible for improving customer satisfaction, loyalty, advocacy and financial business outcomes.
Measure, understand and improve experience delivery.
At every touchpoint.
We deploy a carefully profiled consumer field force to assess how well you’re executing on your key operational standards. You’ll understand what customers are experiencing each and every day. Everywhere you are.
We design and customize every aspect of your Mystery Shopping program around your organizational lens (how you view and interact with your customers) to ensure the resulting business intelligence is both relevant and actionable to your stakeholders, while being mindful of drawing the direct linkages back to how your customers experience your brand.
500,000 consumer shoppers across the U.S. and Canada.
We can design a custom program to help you obtain accurate information about customer preferences, measure existing employee performance based on a unique set of metrics, and capture real-time insights around what value customers are looking to receive from your brand.