We empower customer-centric brands to deliver consistent, intentional and authentic consumer experiences in pursuit of satisfaction, loyalty and revenue.

Multi-Channel CX Insights

Customer Experience happens across every customer touchpoint and channel. Our solutions allow you to measure, understand and improve CX wherever and however you do business.

On-site

Online

Phone

Our Approach

We offer complete flexibility in choosing the individual or integrated Tools most appropriate to your Customer Experience needs.  Platform and Expertise elements are then included with every program – designed, managed and hosted by Second To None. The resulting solution is nimble, responsive, cost-effective and substantially hands-free for you and your brand stakeholders.

Our Approach

We offer complete flexibility in choosing the individual or integrated Tools most appropriate to your Customer Experience needs.  Platform and Expertise elements are then included with every program – designed, managed and hosted by Second To None. The resulting solution is nimble, responsive, cost-effective and substantially hands-free for you and your brand stakeholders.

CX Right Now

Right now, a customer is walking into one of your locations, browsing your website, or interacting with your brand over the phone. What experience will they have?

Why CX with Second To None?

Solutions designed to propel your customer experience success

Analytics to achieve your brand potential and outmaneuver competitors

Insights and Action allowing you to drive satisfaction, loyalty and revenue

Highly Regarded Brands Choose Us

  • Second To None has dramatically surpassed other  customer experience and market research suppliers we have worked with.  As a result, we select them year after year for the quality of their services.

    S. L. Compliance Director | Healthspring
  • The Second To None team understands our program inside out, they find the key stories in the data, are always attentive to our needs and regularly go above and beyond to assist us.
    A. M. Customer Experience Manager | Murphy USA
  • Second to None delivers tremendous value to our brand strategy. Through your solutions, we now have a comprehensive understanding of operational service levels and quality, in turn offering unprecedented precision to our efforts of sustaining satisfaction and profitability.
    CX Director, National Retailer