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All Industries
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Our Story
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Jeff Hall
Founder & President
April Ryan
Vice President, Client Services
Kathy Wallis
Vice President, Client Services
Chad Losey
Director, Business Development
David Williams
Director, Research Operations
Ken Rutka
Director, Research & Analytics
Chris Krosnowski
Chief Technology Officer
Lisa Williams
Director, Quality Assurance
Matt Gerich
Catapult Product Manager
Carl Oginski
Senior Developer
Corrine Cruz
Client Service Manager
Amy Loy
Client Service Manager
Cynthia Petersen
Project Development Manager
Kelly Fosdick
Senior Field Operations Manager
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